Frequently Asked Questions

Got Questions? We've Got Bright Answers

Why buy neon lights from Pinniverse?

Because every light tells your story. At Pinniverse, all our neon signs are handcrafted in Portugal with care and precision. We focus on quality, clean design, and full personalization — without overwhelming you with pre-made templates. Whether it’s for your space, your brand, or someone special, we turn your words into glowing art, made just for you.

How long does it take to receive my custom neon sign?

Our standard production time is 5–10 business days, plus shipping. If you need it urgently, let us know — we’ll do our best to accommodate you!

Can I design my own neon sign?

Absolutely! Use our online text editor to create your custom design. Want something even more unique? Request a custom quote and we'll bring your vision to life.

What materials are used in your neon signs?

We use high-quality, long-lasting LED neon flex mounted on clear acrylic backing. All materials are carefully selected to ensure safety, durability, and energy efficiency — so your sign not only looks amazing, but also lasts for years to come.

Are the signs safe to use indoors?

Yes! Our LED neon signs are safe, silent, and low-heat, making them perfect for homes, events, or businesses.

Do you ship internationally?

Yes, we do! Shipping costs are calculated at checkout. Orders over €250 qualify for free shipping (EU only).

Can I return or exchange a custom sign?

As each sign is made to order, we don’t accept returns. However, if there's any issue with your order, please contact us — we’re here to help

Can I hang my sign easily?

Yes — we provide pre-drilled holes and the necessary mounting kit. You can also request 3M backing tape or a desk base for smaller signs. eu fugiat nulla pariatur.

How much does a custom neon sign cost?

Prices vary depending on size and complexity. Small desk neons start at around €50. You can get an instant quote using our editor or by contacting us directly

I received my neon sign damaged or it doesn’t meet my expectations — what should I do?

 At Pinniverse, we care deeply about delivering a product that reflects your vision — and exceeds your expectations. Every neon sign is handcrafted with precision, and your satisfaction is our top priority. If something’s not right, If your neon sign arrives broken or doesn’t match your order, contact us at support@pinniverse.com with your order number and photos. We’ll review the issue and offer a repair, replacement, or solution as quickly as possible. Your satisfaction is our priority.