Refund policy

Refund Policy

Because every item at Pinniverse is made specifically for you, personalized with your own design, text, or image, we are unable to accept returns or exchanges for reasons such as wrong size, change of mind, or ordering error. Please double-check your design, size, and color selection carefully before completing your order.

Manufacturing Defects

The only exception is a manufacturing defect. If your item arrives damaged, defective, or different from what you ordered, we will make it right.

To report an issue, please contact us within 15 days of receiving your order at geral@pinniverse.com, including:
- Your order number
- A clear photo of the defect or issue
- A brief description of the problem

Once we've reviewed your request, we'll let you know if it's approved. If approved, we'll offer a replacement or a full refund, depending on the situation.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and post the refund.

Non-Returnable Items

As all our products are made to order and personalized, we do not accept returns, exchanges, or refunds for:
- Incorrect size selected by the customer
- Change of mind after placing an order
- Minor variations in color or print placement that fall within normal production tolerance

Questions?

If you have any questions about this policy or a specific order, reach out to us at geral@pinniverse.com — we're happy to help.